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The new version of the ISO/IEC 20000-3 is published!
Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 is available.
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Research into ITIL® and ISO/IEC 20000
APMG are doing research into the benefits of combining the use of ITIL® and ISO/IEC 20000. The survey is currently available in the languages given in the links below and will be open until September...
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Keywords: “Our Policy” + “ISO 20000”
A few weeks ago, I received a comment on a post I wrote last October called “ISO 20000 policies”. Here is the comment: Saba Naderi says: July 30, 2012 at 6:47 am Hi all, I want to see some ITSM policy...
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Work of WG25
Since December 2011, I have been actively participating in the Canadian ISO/IEC 20000/JTC1/SC7/WG25CA Work Group. This group is involved in the continuing development of the ISO/IEC 20000 standard and...
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Governance of Processes Operated by Other Parties
In my continuing efforts to provide pertinent details with regards to the introduction of a Service Management System (SMS) within your organization and to ensure that this SMS meets with all the...
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Examples of 4.3 Documentation Management
Documentation management is a requirement of the ISO/IEC 20000-1 standard. It includes the control of documents and the control of records. Many people don’t know the difference between a document and...
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Define the Scope of the Service Management System (4.5.1)
The current article deals with the establishment of the Service Management System. The first step is to define the scope of the SMS (4.5.1). We followed BrightTalk’s webinar on this topic. You may...
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ISO 20000: Improve your Service Management System
This article deals with the need to continually improve the Service Management System (SMS). The ISO/IEC 20000-1 standard section which addresses this topic is Section 4.5 Establish and improve the...
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Design and Transition of New or Changed Services: The ISO 20000 Approach
Changes to existing services and the introduction of new ones are essential to the operation of an IT organization or department, as they remedy undesirable situations and introduce new functionalities...
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Design and Transition of New or Changed Services based on ISO 20000
In our last article, we examined how changes to existing services and the introduction of new ones are essential to the operation of an IT organization or department, which is why the ISO/IEC...
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Planning the Design and Transition of New or Changed Services
In our last article, we examined how the Design & Transition of New or Changed Services (Clause 5) Process fits into the usual IT work and how it relates to some of the other SMS components. Again,...
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Research into ITIL® and ISO/IEC 20000
APMG are doing research into the benefits of combining the use of ITIL® and ISO/IEC 20000. The survey is currently available in the languages given in the links below and will be open until September...
View ArticleClik here to view.
Keywords: “Our Policy” + “ISO 20000”
A few weeks ago, I received a comment on a post I wrote last October called “ISO 20000 policies”. Here is the comment: Saba Naderi says: July 30, 2012 at 6:47 am Hi all, I want to see some ITSM policy...
View ArticleClik here to view.
Work of WG25
Since December 2011, I have been actively participating in the Canadian ISO/IEC 20000/JTC1/SC7/WG25CA Work Group. This group is involved in the continuing development of the ISO/IEC 20000 standard and...
View ArticleClik here to view.
Governance of Processes Operated by Other Parties
In my continuing efforts to provide pertinent details with regards to the introduction of a Service Management System (SMS) within your organization and to ensure that this SMS meets with all the...
View Article
